Frequently Asked Questions

At TERO, we offer an unconventional omakase experience, meaning there is no fixed menu. Instead, our guests are taken on a unique culinary journey where each dish is prepared by Chef Reif and his team. This season, our menu is inspired by the theme “Poultry & Birds”, showcasing the diversity and elegance of these ingredients through refined flavors and creative interpretations.

Guests will enjoy 3 snacks followed by a 6-course menu, priced at AED 550 per person.

The menu is unveiled only as your dining experience unfolds.

While we can accommodate small dietary requests or restrictions, not all can be catered to. Guests with dietary requirements must inform our TERO team in advance, so we can assess whether adjustments can be made while staying aligned with the menu theme. Please note that our dishes are prepared in an environment where common allergens—such as dairy, eggs, wheat, nuts (tree nuts and peanuts), fish, shellfish, and soybeans—may be present.

We have four dinner seatings per evening, 6:00 PM , 7:00 PM, 8:00 PM and 9:00 PM, from Tuesday to Saturday.

Please note that your dining experience is designed for a duration of 2 hours from the time of your reservation.

To ensure that all our guests can fully enjoy the intimate and limited-seating experience at TERO, we kindly request your prompt arrival. Should you arrive later than the designated time, the experience TERO has to offer may be affected.

After submitting your reservation request, you will be asked to provide your credit card details. Please note that we cannot confirm your reservation until our team is able to process a full, non-refundable pre-payment. Once the payment is processed, you will receive a confirmation email with all the details of your booking.

Bookings have to be made a minimum of 24 hours before the reservation time. We recommend making a reservation as early as possible to ensure availability.

Your pre-payment includes the full 6-course menu. All alcoholic & non-alcoholic beverages will be charged separately at the venue.

We understand that plans can change. For cancellations made at least 72 hours prior to your reservation, we offer a full refund. For cancellations between 72 to 48 hours in advance, we refund 50% of the payment, inclusive of a 2.5% credit card processing fee. Unfortunately, cancellations made less than 48 hours of the reservation time will not be refunded.

We will do our best to accommodate your request for rescheduling based on table availability. You are welcome to postpone your reservation for up to 90 days from the original booking date. After this period, we regret to inform you that we won't be able to extend the reservation, and you would need to make a new paid reservation.

Please note that payments made to secure your reservation are non-refundable in the event of cancellations or no-shows.

We serve up-to 12 guests at each seating.

Increase in your party size might not be possible, due to existing reservations and seating capacity.

Our dress code is smart casual.

Kindly take note that TERO reserves the right to deny entry to anyone wearing flip flops, shorts or sportswear.

We welcome children from 15 years of age.

If anyone in the party is under the age of 21, please make it known at the time of booking via email at reservations@terodubai.com

UAE regulations prohibit the consumption of alcohol by minors.